Privacy Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you shop with our Online Store.

Last updated: 12 February 2026

At a glance

We collect only the information needed to process your orders, support your account, and improve our Online Store.
We do not sell, rent, or share your personal information with outside companies for their own marketing purposes.
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used.
You can request access to, correction of, or deletion of your personal data, and you can manage certain tracking preferences.
We implement technical and organizational safeguards to help keep your data secure.

1. Who we are

This Privacy Policy applies to the Online Store ("we", "us", "our") and to all visitors, customers, and users ("you") of our e‑commerce website and related services. It explains how we handle personal information when you browse our website, create an account, place an order, or otherwise interact with us online.

2. Information we collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from limited third‑party sources. The categories of data we may collect include:

Account and contact details: name, email address, billing and shipping addresses, phone number.
Order and payment information: products purchased, order history, transaction amounts, and limited payment details (payment card information is processed by our payment processors and is not stored in full by us).
Customer support communications: messages, feedback, reviews, and any attachments or information you choose to provide.
Device and usage data: IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, links clicked, and approximate location based on IP address.
Cookie and tracking data: identifiers associated with your device or browser that help us recognize you and keep your session active.
Mobile and communications data: your mobile phone number, device identifiers, carrier information, and SMS metadata (such as message timestamps and delivery information) when you provide them to us.

3. How we use your information

We use the information we collect for the following purposes:

To operate and maintain our Online Store, including processing and fulfilling your orders, managing payments, and delivering products.
To create and manage your account, including authentication, security, and account settings.
To communicate with you about your orders, account, support requests, returns, and policy updates.
To personalize your experience, such as remembering your preferences, recently viewed items, and shopping cart contents.
To analyze website performance and usage, improve our product offerings, and enhance the usability and security of our site.
To comply with legal obligations, resolve disputes, and enforce our terms and policies.

4. Cookies and similar technologies

Cookies are small text files stored on your device by your browser. We use cookies and similar technologies (such as pixels and local storage) to make our Online Store work properly and to improve your shopping experience.

Essential cookies: required for the basic functioning of the site, such as keeping you logged in, maintaining your cart, and processing orders. You cannot opt out of these without affecting site operation.
Preference cookies: remember your settings and choices (such as language, currency, and previously viewed items) to provide a more personalized experience.
Analytics cookies: help us understand how visitors use our website so we can improve performance and content.
Marketing or performance cookies: may be used to measure the effectiveness of promotions or to show relevant content related to our products.

Most web browsers allow you to manage cookies through their settings (for example, to block or delete cookies). If you choose to disable certain cookies, some features of our Online Store may not function correctly.

5. Data storage and security

We store your personal information on secure systems and take reasonable technical and organizational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption in transit, access controls, regular monitoring, and secure backup procedures.

Despite our efforts, no method of transmission or storage is 100% secure. If we become aware of a data incident that poses a risk to your rights and freedoms, we will notify you and/or the relevant authorities when required by applicable law.

6. Our legal bases for processing (where applicable)

Where data protection laws (such as the EU/UK GDPR) apply, we process your personal information under the following legal bases:

Contract: to perform our contract with you, including processing and delivering your orders and providing customer support.
Legitimate interests: to operate, secure, and improve our Online Store and to communicate with you about relevant products and services (where permitted by law).
Consent: when you have given us clear consent for a specific purpose, such as receiving certain marketing communications or using non‑essential cookies.
Legal obligations: to comply with tax, accounting, and other legal requirements.

7. Sharing your information

We respect your privacy. We do not sell, rent, or share your personal information with outside companies for their own marketing or advertising purposes. We only share your information in limited situations necessary to operate our Online Store and provide our services to you, including:

We do not share or sell mobile device information (including phone numbers, SMS preferences, or device identifiers) with outside parties for their marketing or advertising purposes. Mobile information is used only to provide and improve our services and to communicate with you as described in this policy.

Service providers: trusted vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, analytics, customer support tools, and cloud hosting. These providers are only allowed to use your information to provide services to us and must protect it appropriately.
Legal and compliance: when required to do so by law or legal process, or when we believe in good faith that disclosure is reasonably necessary to protect our rights, your safety, or the safety of others.
Business transfers: in connection with a merger, acquisition, financing, or sale of all or a portion of our business. If such an event occurs, we will take steps to ensure your information is handled in accordance with this Policy.
SMS and mobile sharing: We may share your mobile number and related contact data with trusted service providers and carriers to send SMS notifications, verification messages, and for fraud prevention or analytics. These providers are contractually required to protect your information and only use it for the purposes we specify.

8. Your rights and choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

Access: request a copy of the personal information we hold about you.
Correction: ask us to correct inaccurate or incomplete information.
Deletion: request that we delete certain personal information, subject to legal and operational limitations.
Restriction: ask us to limit how we use your information in certain circumstances.
Objection: object to certain types of processing, including direct marketing where it is based on our legitimate interests.
Portability: request that we provide your information in a structured, commonly used, and machine‑readable format where technically feasible.
Withdraw consent: where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

SMS preferences

You can also manage certain choices directly, such as updating your account details through your profile, adjusting cookie settings in your browser, or using "unsubscribe" links in marketing emails.

By providing your mobile number and opting in, you consent to receive SMS messages from us (frequency may vary). Carrier message and data rates may apply. You can opt out at any time by replying 'STOP' to our messages, by contacting [email protected], or by updating your account preferences. We will honor your opt-out request promptly and stop sending marketing SMS, though transactional messages (e.g., security or order updates) may still be sent as permitted by law.

9. Data retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For example, we generally retain order records and related information for the period required by tax and accounting laws. When we no longer need your information, we will securely delete, anonymize, or aggregate it.

10. Children’s privacy

Our Online Store is not directed to children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided us with personal information, please contact us using the details below, and we will take steps to delete such information where required by law.

11. International transfers

Because we may use global service providers, your information may be processed in countries other than the one in which you reside. When we transfer personal information internationally, we take steps to help ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms where required by applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, when appropriate, provide additional notice (such as a prominent notice on our website). We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:

Email: [email protected]
Address: [Your Store Name], [Street Address], [City, State/Region, ZIP/Postal Code], [Country]